Policies

Our Promise and Policies

Our Promise to You
Without compromising safety and the experience of our other guests we will do our very best to ensure your stay creates a desire to return and to tell others about your experience here. If we are unable to resolve a problem to your satisfaction we will happily extend you a rain certificate for a comparable visit.

Policy
To try and meet the expectations, desires, and needs of our varied guests we have a few guidelines to ensure everyone enjoys their stay. As appropriate, though, we are always as flexible as possible while maximizing all guests’ experiences.

1) Reservations Reservations must be guaranteed by Credit Card (Visa or MasterCard). A reservation will be considered confirmed after we have contacted you by phone. On the morning of your reservation, we will bill your credit card.

2) Cancellations Cancellations must be made seven days prior to the arrival date and must be made by phone. Cancellation less than seven days prior to arrival must be billed to the credit card we have on file. If we are able to rebook your room we will credit your card for the cost of the room. If we cannot rebook your room, you will receive a certificate for a future stay, which is transferable

3) Children  Children are always welcome here at Country View Estate.

4) Pets  Well-behaved pets are welcome. They are an important part of our life and we respect that they are of yours as well. We also recognize that “well-behaved” is a relative judgment. Please be considerate of other guests and remember that we have a lot of animals here on the farm, including cats. We have nice kennel space (indoor-outdoor) available should you choose or should it become necessary.

 
5) Smoking is only outside in the designated area.

6) Quiet time We ask that after 9:00 pm we respect others’ right to quiet.

 
7) Check in / Check out  Rooms are available for check in after 4:00 pm.  Check out is 12:00 noon unless other arrangements have been made. If you intend to arrive after 7:00 pm we would ask that you let us know your approximate arrival time as early as possible. Always remember you are absolutely welcome to be here and spend time in oour public areas prior to check in as well as after check out.

8) Candles  No candles are allowed in guest rooms unless we provide them.

651 775-5870